LPS Helpdesk Help Desk
Knowledgebase
Suggested knowledgebase articles:

Knowledgebase

Software
Papercut
Powerschool
Google
Office
Dell
Windows
Apple and Jamf Pro
Printing
Go2Blue
Lenovo
Destiny
Document Cameras

Articles in this category

Send in a Ticket

If you are unable to access your gmail, or otherwise unable to use the following method, you can send an email from any email to tech-support@lynnfield.k12.ma.us to log a ticket. However please attemp...
Screen shot

Chromebook: Take a screenshot or record your screen

Sound Settings

AUDIO SETTINGS - LAPTOP AND SMARTBOARD -- SBID-MX FLAT PANEL **Using these settings you can toggle the sound settings to the smartboard, internal speakers, headphones or other**

Mail Merge
download purchased movies or tv shows from amazon
Adobe PDF to Word Conversion

Go to this link  sign in 

Smart Flat Panel Update and/or Power Issue

Keep the power switch on (switch on the button not the power button)  Then turn the board off with

Install Smartnotebook

In order to install smart notebook go to this link Fill out this form, select windows, and hit download

  • Top articles
  • Latest articles
Power-Hard Reset Chromebook (Chromebook not powering on or charging)

Category: Google

Reset your Chromebook hardware (Example: HP Chromebook 11 x360 - G3 EE) To fix some Chromebook problems, you might need to reset your Chromebook hardware, also called a hard reset. It will restart you...

Smart Notebook Extend Page Not Available

Category: Software

Unfortunately, for version 23 the Extend Page feature is no longer available.  We understand that missing features can impact user experience, and we apologize for any inconvenience caused by this. N...

Fix for dell command client management service being disabled.

Category: Dell

Occasionally the dell command update service that the command update app uses will become disabled. There are two ways to fix this. Easiest way is to restart the service. Other way is to uninstall an...

Website Not Working - Disable TLS 1.3 hybridized Kyber support

Category: Google

If you are getting the below error message when trying to access a site, especially if the site is older, or is made by a smaller organization, this is something to try. If you do so, and it does not ...

Powerschool login and powerschool special programs login - teachers

Category: Powerschool

To login to powerschool, make sure you are signed in to google chrome by opening up a tab and clicking your initial icon in the top right. If you are signed in it will look like this, and if not there...

Windows Zip Extraction Bug - Use Zip Extractor

Category: Windows

Windows has a known bug when extracting zip files, where upon extraction the folder is empty. The best solution is to workaround it using Zip Extractor:  How to Use ZIP Extractor 1. Open a ZIP File: -...

Set Default Apps - Browser, PDF, etc

Category: Windows

This is how to set defeault apps in windows. Normally these are set for you but it is possible you may need to do this at somepoint. The steps are relatively the same for any app, but the most common ...

Storage Issue - Remove Unnecessary Dell backups

Category: Dell

Theres this fun thing that happens where dell support assist decides to ignore the rule of how much space it takes up for backups.   This can be identified using wiztree. Dont try to download from the...

Change Default Apps

Category: Software

Method 1: Change the Default App Settings in Windows Settings Open the Start menu and search for Default apps. In the Default apps settings, scroll down to the By file type section. Find the fil...

Hue Document Camera - How to use Windows Camera instead of Hue Software

Category: Document Cameras

This will explain how to use the built in camera app in windows with the hue document camera. This can resolve issues with the hue software, and offers almost all of the same functionality. The only d...

GMAIL (Forwarding or Adding Accounts)

Category: Google

YES --  (1)  You can (give access for someone to ADD your account to their GMAIL and they can view it within their GMail)  OR (2)  You can ADD a forwarding address within your gmail settings if you wa...